Refund and returns policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Change of mind
If you change your mind about your purchase, we're happy to offer a store credit or exchange within 14 days of delivery. The item must be in the exact same condition you received it, unworn or unused, with tags, and in its original packaging, along with your receipt or proof of purchase.

Return shipping is the responsibility of the buyer. Our shipping costs typically run between $17 and $25 AUD per order, so we're unable to cover this on change-of-mind returns. Refunds to your original payment method are not offered for change of mind, a store credit or exchange will be issued instead.

Faulty or damaged items
Refunds are granted for faulty or damaged goods upon arrival, provided clear photographic evidence is supplied.

To be eligible for a return, your item must be in the exact same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a return, you can contact us at info@teawithkarin.com.

Buyer is responsible for return postage costs and any loss in value if an item isn't returned in original condition.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@teawithkarin.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. No returns or refunds provided without photographic proof of any alleged fault or damage to goods.

Exceptions / non-returnable items

Digital items aren't eligible for returns or exchanges because of the nature of these items being instant download.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@teawithkarin.com.